Cash Processing Centre Supervisor

1. Effective Supervision of the Cash Processing Centre Operations

• Ensure that tellers are processing according to Cash processing policy and procedures
• Equal distribution of work to avoid bottle necks
• Effective managing of the end-to-end work flow process
• Comply with Cash Centre operational and administrative procedures within defined guidelines
• Ensure that Record keeping of all applicable documents are maintained/retained as per the standards
• Responsible to ensure that all daily recons are balanced

Quality Assurance

• Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code

2. Effective Supervision of Staff

• Assist with any other related duties as allocated/requested from management
• Assist with rostering
• Monitor performance and provide feedback
• Assist with the optimization of resources to meet operational needs
• Oversight of employee record ensuring that all relevant and required documentation is on file
• Action all customer queries and complaints
• Verify/check all cash transactions/differences
• Responsible to ensure that staff process customer transactions accurately

People Management

• Effectively manage overtime and working hours as per employee contract
• Monitor and address staff motivation levels
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings.
• Ensure record keeping of all minutes of meetings
• Ensure that all staff adhere to the uniform standards at all times

Training and Development

• Succession Planning
• Determine training needs (in line with training and HR policy) for Cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions
• Engage with staff on a regular basis and coach staff as needed.
• Ensure all employees have attended the role specific training
• Supervisor must take ownership of personal development

Risk and Compliance

• Manage and monitor loss prevention and loss reduction controls
• Ensure and monitor adherence to procedures and policies with regards to risk
• Ensure the adherence and correct utilization of company systems and procedures by performing maintenance checks on the CCTV/note counters and all other equipment in the branch
• The ROCC must be adhered to

3. Health and Safety

• Participate in the design/development/review/implementation and monitoring of the departmental safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time