National Call Centre Operator


Massmart is searching for a National Call Centre Operator that is HUNGRY, HUMBLE, ENGAGED, AND SMART AND FOLLOWS THROUGH.

Main Purpose of the job: To provide articulate telephonic assistance and communication to Massmart and potential customers requiring general assistance. To be the first point of contact for FMC customers experiencing equipment breakdown.

Responsibilities include the logging of inbound calls, creating work orders, selecting contractors to effect the repairs and several other action items associated with the work planning and control procedures.

Key attributes:

  •   Good customer service skills
  •   Able to defuse conflict
  •   Good clear telephone voice
  •   Able to use own initiative
  •   Resolution of queries and complaints
  •   Strong Administration skills
  •   Good attendance record
  •   Vibrant and energetic
  •   Willing to work as necessary to meet workload demands
  •   Be punctual and use company time conscientiously
  •   Good at multitasking
  •   Should require minimal supervision

Minimum Academic Requirements, Professional Qualifications, and Experience:

  •   Matric/Grade 12
  •   2-3 years’ experience in customer service or call centre role
  •   Some technical, engineering or maintenance experience an advantage
  •   Food store operations experience an advantageCompetency Requirements Essential
  •   Evaluating problems
  •   Investigating Issues
  •   Building Relationships
  •   Communicating Information
  •   Processing Details
  •   Structuring Tasks
  •   Knowledge of the retail industryFunctional
  •   MS Office
  •   Basic Numeracy skills.
  •   Knowledge of organizational procedures and policies.
  •   Ability to communicate effectively at all levels in both written and spoken English.
  •   Planning, organizing & control skills.
  •   Strong technical ability
  •   Good listening skills
  •   Effective internal and external communication
  •   Effective time management
  •   Accurate and fast data-capturing
  •   Problem solving and fault finding

Massmart supports Employment Equity principles and preference in all appointments will be given to people from designated groups.


Contact person for further information about this vacancy/forwarding of application:

Name: Malcolm Darwin


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