To be responsible for growing and retaining existing large contractor customers (Calgro M3,WBHO, etc) and recruit new customers in the same category
Functions / responsibilities:
- Implement Key Account Strategy
- Ensuring that key business stakeholders understand the strategy and their role in execution
- Manage relationship with Store Reps in order to execute on strategy
- Provide input into the review and adjustment of the strategy and tactical plans as and when required
- Grow & Retain large contractors
- Build and enhance professional relationships with large contractors through regular visits and reviews in order to understand, anticipate and meet their needs
- Plan and implement call cycles to ensure appropriate time is spent servicing and meeting needs of existing customers whilst also planning to recruit new/potential customers
- Conduct site visits where necessary to establish contractor needs in terms of stock requirements and advice
- Provide customers with correct information ensuring right quantities are recommended for right applications
- Advise contractors of upcoming promotions and always ensure updated price lists are available
- Obtain orders and communicate with store closest to site to ensure that orders are processed and delivered timeously
- Follow through with contractor to ensure that correct stock, quantities and quality delivered
- Resolve customer complaints and concerns appropriately and satisfactorily
- Recruit new contractors
- Identify new sites and cold canvass where necessary as well as following up on leads in order to generate new contractor business
- Market Builders when visiting new/potential customers, establish customer needs and indicate correctly and honestly how Builders could satisfy these needs through relevant product and price offering
- Achieve sales and gross profit budgets and targets
- Develop and implement action plans to achieve sales and gross profit budgets and targets agreed with the Regional Key Account Manager.
- Cross sell and up sell to contractors to generate bigger basket and where possible promote higher margin products to generate profit
- Analyse relevant BI reports, SAP, ASM, and C4C to track sales and margin to ensure achievement of targets
- Calculate prices and tenders as relevant for contractors and where necessary forward big tenders to the tenders/quotations department and complete all the relevant paperwork.
- Drive sales through the online platform through ASM
- Communicate with stakeholders
Requirements:
- Matric
- Commerical studies
- At least 5 years’ experience in similar customer sales position
- Business acumen
- Good knowledge of retail sales environment
- Good knowledge of MS Office suite of programmes
- Proven relating and networking skills
- Proven ability to deliver results and meet customer expectations
- Proven track record in achieving personal work goals/ objectives
- Proven ability to make decisions and initiate actions
- Strong adherence to principles and values
- Proven ability to persuade and influence
- Planning and organising skills
- Strong orientation to follow instructions and procedures
- Valid Driver’s license and ability to travel
Contact person for further information about this vacancy/forwarding of application:
Name: Praathna Maharaj
e-mail: Praathna.maharaj@builders.co.za