Receptionist

SummaryTo support the Facilities Management services in the attainment of the allocated portfolio objectives, the creation and maintenance of the infrastructure and establishment of standards of service.

FUNCTIONS / RESPONSIBILITIES: Generic Objectives

  •   Must be familiar with the names of the staff in the building
  •   Must familiarise self with company product knowledge
  •   Ability to plan, organise and control own work effort
  •   Good people skills
  •   Excellent customer relation skills
  •   Good communication skills
  •   Literate
  •   Understand and follow oral and written instructions
  •   Must be able to communicate wellSite Specific Objectives
  •   Handle emergency related calls expediently and efficiently when presented
  •   Provide general office assistance to the Facilities Helpdesk where and when required
  •   Manage a team of Front Office support staff
  •   Schedule job rosters for Front Office support staff
  •   Liaise with PAs & Executives to implement their requests
  •   General Services/Facilities management
  •   Adhere to company policies and procedure
  •   Greet and welcome guests as soon as they arrive at the office
  •   Order front office supplies and keep inventory of stock
  •   Update calendars and schedule meetings
  •   Keep updated records of office expenses and costs
  •   Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
  •   Manage ordering of office consumables
  •   Generate reports
  •   Manage on office consumables budget
  •   Act as the point of contact between the executives and internal/external clients
  •   Undertake the tasks of receiving calls, take messages and routing correspondence
  •   Handle requests and queries appropriately
  •   Maintain diary, arrange meetings and appointments and provide reminders
  •   Take dictation and minutes and accurately enter data
  •   Monitor office supplies
  •   Produce reports, presentations and briefs
  •   Develop and carry out an efficient documentation and filing system
  •   ISO 9001; 14001 & 18001 – Quality, Environmental and Health & Safety Standards Adhere to the Massmart’s Safety,Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
  •   Ad Hoc Any reasonable action requested by management.

Requirements: Minimum Academic, Professional Qualifications & Experience required for this position

  •   Grade 12 (Matric) or higher
  •   Secretarial and/or Administration related Certificate/Diploma would be an advantage
  •   3 years or more experience in Reception/Front Office and Switchboard environment
  •   Managing a team of 3 or more staff
    Competencies & Skills
  •   Computer Literacy on MS Packages (MS Word, Excel, Access)
  •   Excellent interpersonal skills
  •   Telephone etiquette
  •   Good Communication skills
  •   Attention to detail
  •   Ability to plan, organise and control own work effort
  •   Ability to manage more than one situation at a time
  •   Ability to display professionalism
  •   Organising capabilities.
  •   Work without supervision.
  •   Coaching and mentoring.
  •   Oral communication.
  •   Emotional resilience.
  •   Customer focus.
  •   Conflict handling skills.

 

Contact person for further information about this vacancy/forwarding of application: 

Name: Malcolm Darwin

e-mail: careers@massmart.co.za

2 Replies to “Receptionist”

  1. I would love am opportunity to be called for an interview

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